Logging issues into JIRA
Trimble MAPS - Jira   All bugs have to be written through Jira and then linked to FreshDesk.          Jira Creation Process   PROJECT Sele...
Tue, 3 Sep, 2019 at 4:07 PM
JIRA/FreshDesk Integration
Servive Account: Domain: https://jira.trimble.tools Username: svcacct_alk_support Password: L2W1QB4!L@&dDeK&rW4F^IgTbj1dLqxYo
Fri, 13 Sep, 2019 at 6:22 PM
Severity Level Use Standards
JIRA Severity Level FreshDesk Severity Level Problem Description Temporary Resolution if available (Business Days) Final Resolution (Business Days) C...
Tue, 3 Dec, 2019 at 8:10 PM
Customer Report Escalation
A Process to Better Incorporate Customer Feedback into Product Development When the support team receives a customer report about a defect it cannot res...
Fri, 14 Jun, 2019 at 8:51 PM
How to update a JIRA Ticket with new information
After syncing a ticket between JIRA and FreshDesk (As explained in Logging issues into JIRA) the existing and new e-mail messages between support and the re...
Tue, 9 Jul, 2019 at 5:53 PM
Add a JIRA to the Critical List
Trimble MAPS Customer Critical Issue List: https://jira.trimble.tools/issues/?filter=17384  Issues are filtered onto this list by: Setting the Severit...
Wed, 4 Dec, 2019 at 8:32 PM
Trimble MAPS Support Dashboard
The Trimble MAPS Support Dashboard includes all relevant filters for customer issues and should be the primary dashboard of use for all members of the Custo...
Wed, 10 Jul, 2019 at 6:32 PM
JIRA Description Templates
BUG Template *Current Behavior* Enter what is currently happening here. Please put as much info that you have. The more the better. *Expected Behav...
Tue, 12 Nov, 2019 at 1:48 PM
JIRA Projects
Google Sheet: https://docs.google.com/spreadsheets/d/113CS2d-WDPu3kbjm2J42Yawp-3Cn1_f0g55hN476U70/edit#gid=0
Thu, 16 Apr, 2020 at 6:54 PM