Customer: Shenandoah Growers aka Fresh Herbs
Type of Business (description):
DSD. They distribute, fresh herbs, living herbs and lettuce to grocery chains - https://www.freshherbs.com/
Number of sites:
100 trucks, 10 DCs (mostly acquisitions over the years)
Primary Support Contact name, email, and phone:
Primary Accounting Contact name, email, and phone:
Sales Cycle Length:
Was there a POC or Sales Engineering Project?
Phases discussed during Pre-Sale
Goals of each Phase
Appian products used:
Type of Use:
Type of routing:
- Majority are single day routes. Do have some overnights. Vast majority of stops are deliveries but they do make vendor pick-ups as well.
How often do they route?
Where will DR be installed?
How often do they pull orders?
Number of licenses purchased:
100 trucks – have a little less
How many users?
Interfacing with another system?
Uploading back to ERP? How often?
Fleetmatics, but they will be using D2Link
D2Link Provider Name:
Products interfacing with DRTrack: (OMM)
Notes from Sales Cycle:
Sales Documents Included:
Notes from Implementation
First person from Appian assigned to Shenandoah Growers was Skylar. Things went bad and Peel asked for Jackson to take over the project.
Officially two super users were trained. First one was, Darrel Miller, was turned from start to finished, everything Direct Route, DRTrack and D2link. Then Darrel was moved back to run his old department.
After Darrel went back to run his old department, Daniel Bazan joined Shenandoah Growers several months later.
Darrel has been trained from start to finish, everything on Direct Route, DRTrack, and D2link.
Shenandoah Growers continues to fix and update their master routes. Some of them were created with route violations or routes taken weeks to complete.
Have been having issues with D2Link devices not tracking routes. Went over troubleshooting D2link with Daniel.
Shenandoah Growers will be rolling out future branches.