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  • Do not share this document externally in whole or in part.

Trimble MAPS Web Services & Javascript Platform SLA:

  • Trimble MAPS shall provide technical support services, including the correction of Errors or Defects, for PC*MILER during Trimble MAPS’s standard business hours (3 a.m. to 5 p.m. EST, Monday through Friday, excluding U.S. holidays)
  • We guarantee a minimum 99.5% uptime 24/7 for all hosted services. Our Network Operations team is available 24/7 to ensure this.



  • If they have a current subscription >> Provide Support
  • If they have a non-existant or expired account, refer to Sales