Modified on: Mon, 11 Nov, 2019 at 4:10 PM
- This documents is Trimble MAPS Internal and should be treated as proprietary and confidential information.
- Do not share this document externally in whole or in part.
- Trimble MAPS shall provide technical support services, including the correction of Errors or Defects, for PC*MILER during Trimble MAPS’s standard business hours (3 a.m. to 5 p.m. EST, Monday through Friday, excluding U.S. holidays)
- We guarantee a minimum 99.5% uptime 24/7 for all hosted services. Our Network Operations team is available 24/7 to ensure this.
- Ticket is opened via customer request (Phone, E-mail, or Customer Portal) comes into the Support Queue
- Lookup Account in either internal tool below.
- If they have a current subscription >> Provide Support
- If they have a non-existant or expired account, refer to Sales
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