Product - MileOn 1

• MileOn - Technical Support Model

Product - SmartDelivery 1

• Smartdelivery - Demo Instance Access

Product - Hosted Products/Services 10

• ALK Maps/PC*MILER Web/PC*MILER Web Services - Outages and/or Issue Protocol
• Trimble MAPS - After-Hours Escalation
• Sumo Dashboard Alerting Levels
• Searching for a Users Request to PCMWS
• AWS Management Console

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Customer Education Slides 0

JIRA 9

• Logging issues into JIRA
• JIRA/FreshDesk Integration
• Severity Level Use Standards
• Customer Report Escalation
• How to update a JIRA Ticket with new information

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Appian Handoffs 16

• Harvey Building Products - Handoff
• Seville Farms - Handoff
• Seville Farms - Additional Information
• Farmer Bros - Handoff
• Hibbett Sporting Goods - Handoff

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User Guide 0

Overview & Basics - Materials to guide you through setup, features, and what’s new 5

• CoPilot FleetPortal User Guide
• CoPilot RouteReporter User Guide
• Content Tools User Guide
• 3 Steps to Success
• Cloud-Based Fleet Management Tools - Feature Matrix

Build a Strong Foundation: Getting Set Up for Success - Best practices to ensure a maximized navigation experience 7

• Best Practices for Better Business - Part 1
• Best Practices for Better Business - Part 2
• Best Practices for Better Business - Part 3
• CoPilot FleetPortal Best Practices Video
• CoPilot RouteReporter Best Practices Video

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Training & Best Practices Videos - View quick and informative videos on web tools and supporting best practices 6

• Best Practices Videos
• CoPilot Truck Fleet Management Web Tools Overview
• CoPilot Truck Fleet Management Web Tools - CoPilot FleetPortal
• CoPilot Truck Fleet Management Web Tools - CoPilot RouteReporter
• CoPilot Truck Fleet Management Web Tools - MapSure

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